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Shopping Cart Help and Definitions

Contents


Shopping Online

Fast, simple and secure

  • Ordering products from our website is simple. Find the product you want to buy, add it to your shopping cart, then specify your ordering details, such as quantities and billing and shipping information, in a secure ordering environment.
     
  • If you have a MyAccount login, use it to log in for personalized order details.
     
  • If you do not have a MyAccount login, you will be prompted to enter your customer billing and shipping information. A Customer Support representative will contact you shortly after your order is placed to tell you more about the advantages of using MyAccount to manage your customer information and track your orders.
     
  • If an item you request is not available for purchase online, or if you prefer to use a different method of ordering, you can call us or send a fax or email message with your order request. Please see How to Order below for more details.
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Having trouble?

  • If you are having difficulty ordering online, please call us at 416-609-3800 (Toronto/International) / 1-800-387-5164 (Canada/U.S.).
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Satisfaction Guarantee

  • Satisfaction with your product is guaranteed. If you are not completely satisfied with any Thomson Reuters Canada electronic or print product, simply return the invoice, along with any material received (in resalable condition), within 30 days of the invoice date.
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How to Order

How to order - Ordering by phone, fax or email

  • Some products and services cannot be ordered online.

    If you:
    • prefer to order any item by phone or fax
    • are ordering on item not available by secure online ordering

    please contact Customer Support to place your order:

    Call: 416-609-3800 (Toronto/International) / 1-800-387-5164 (Canada/U.S.)

    Fax: 416-298-5082 (Toronto/International) / 1-877-750-9041 (Canada/U.S.)

    Email: PrintOrders.LegalTaxCanada@TR.com

    Business Hours
    8:30a.m. - 5:30p.m. EST
    Monday - Friday

    For other contact options, please consult our Contact Us page.

    Please tell the Customer Support representative about your online ordering experience.
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Pre-order Upcoming Titles

  • New titles or future editions of existing titles may be purchased in advance of being published by calling Customer Support to place your order at 416-609-3800 (Toronto/International) / 1-800-387-5164 (Canada/U.S.).

    If you are ordering a future edition of an existing title, please advise the Customer Support representative which edition you are interested in purchasing.
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Stock Availability

  • Stock availability featured on the product description page is based on the latest survey of inventory levels. Inventory is not reserved until the order is finalized at the end of your shopping cart experience

    • Item is “In Stock”: One or more units of this title is in stock and can be shipped when purchased
    • Item is “Coming Soon”: This item is not currently in stock, or it is a new publication, and it will be placed on back order to ship when available.


    To find out the status of back-ordered items, please contact Customer Support at 416-609-3800 (Toronto/International) / 1-800-387-5164 (Canada/U.S.)
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Shopping Cart Definitions

Below is a guide to the shopping cart headings and terms you will see when you order online:

Remove - Delete this item from your shopping cart

  • To remove an item from your shopping cart, click the “Remove” link beside the item and then click the “OK” button when you see the message, “Do you want to remove this item from your cart?”.
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Product No.

  • This is the unique number (ISBN) associated with the item added to your shopping cart.
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Title - Publication title

  • This is the title of the item you added to your shopping cart as it is stored in our product database.

    Items with multiple supplements will list each supplement on a separate line, but cannot be ordered on its own.

    If you need assistance ordering this type of item, please contact Customer Support at 416-609-3800 (Toronto/International) / 1-800-387-5164 (Canada/U.S.).
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Promo - Promotion number

  • If you received a promotion piece from Thomson Reuters Canada by mail, email or a web site, you can enter it in this box and click "Update Shopping Cart" to register the promotion number.

    To find the promotion number on a promotion piece received by postal mail, look for the "Order Number" – Example: 92854X-03095 - the Promotion number is the last five digits (in this case, 03095).

    We reserve the right to make price adjustments or expire promotions and special offers without advanced notice. However, as adjustments to prices occur, we make every effort to communicate the adjustments in advance of taking effect.
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Req Qty - Requested Quantity

  • The quantity you have selected when shopping appears in this box.
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Ship Qty - Quantity To Be Shipped

  • Of the quantity you have selected, the number in this column represents the available quantity in stock that can be shipped. The available quantity featured on this screen is based on the latest survey of inventory levels. Inventory is not reserved at checkout. The actual quantity you will receive is featured on the final order page.
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B/O Qty - Back Order Quantity

  • The quantity currently known to be on back order appears in this box. The actual back order quantity will be reflected when you finalize your order.

    To find out the status of back-ordered items, please contact Customer Support at 416-609-3800 (Toronto/International) / 1-800-387-5164 (Canada/U.S.).
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Unit Price

  • The price of one unit of the product.
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Disc - Discount(s)

  • Any discounts you are entitled to are reflected in this box, displayed in percentage format. For more information about discounts, please contact Customer Support at 416-609-3800 (Toronto/International) / 1-800-387-5164 (Canada/U.S.).
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Price

  • In this box appears the extended price you will pay for all quantities of the item, factoring in:

    • the discount(s) for which you are entitled
    • the discount(s) attributed to the promotion number entered
    • the discount(s) attributed to online offer number entered

    This number is exclusive of any taxes and shipping & handling, which will be calculated in the order confirmation phase of the shopping cart.

    Note: Each order is eligible for the best discount only — discounts cannot be combined.

    Example: if your account is eligible for an overall discount of 20%, and the promotion number entered represents 10%, your order will be subject to a 20% discount, as it offers the best price of the two discounts.
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Subscription Type - Options for subscription/standing order

  • Some products are updated on a periodic basis. Your subscription options will appear in this box.

    If this item is only available with a subscription, this box will say, “Available on subscription only”.

    If this item has an optional subscription, this box will show a checkbox labeled “Send new editions automatically”. To order this product and receive subsequent editions automatically, select this checkbox. To order this product without receiving subsequent editions automatically, leave this checkbox unselected.

    If this item is not available as a subscription, this box will say “One-time purchase (no subscription)”.
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Notes - Special notes about the title

  • Some items in your shopping cart may have special ordering instructions, limited stock, or specific details that are important for you to know. All notes about your order appear below the shopping cart table.
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Special Offer Code - Special offer savings for your order

  • If you received a special offer from Thomson Reuters Canada by mail, email or a web site for a defined discount on your online purchase, you can enter the Special Offer Code in this box and click "Update Shopping Cart" to register the special offer code and receive savings on your online purchase.

    We reserve the right to make price adjustments or expire discounts and special offers without advanced notice. However, as adjustments to prices occur, we make every effort to communicate the adjustments in advance of taking effect.
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Purchase Order # - Purchase order number

  • If you have a purchase order number to track your order within your organization, enter it in this box to have it recorded along with the details of your sale. The purchase order number will appear on your invoice.
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Forgot my username/password

  • If you have a MyAccount profile set up, your username is your email address (example: jones@emailhost.com).

    If you have forgotten your username, please contact Customer Support at
    416-609-3800 (Toronto/International) / 1-800-387-5164 (Canada/U.S.).

  • Your password is set automatically when your MyAccount profile is set up. You may have more than one password, depending on how many distinct profiles are associated with your email address.

    If you have forgotten your password, click the "Forgot your password?" link to be sent a list of all passwords associated with your email address.
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Publishing Formats

Thomson Reuters Canada offers products in a variety of formats:

Annual subscription service

  • Published in hardcover, compression or ring binders. They include base contents and periodic updates (releases). Some services are available on disk. Subscribers are invoiced for a year's service in advance.
  • To order a subscription item that does not renew automatically, please contact Customer Support at 416-609-3800 (Toronto/International) / 1-800-387-5164 (Canada/U.S.).
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Annual subscription newsletter

  • A predetermined number of issues published at regular intervals. Subscribers are invoiced for a year's subscription in advance. Ring binders for storage are provided.
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Journal

  • A series of paper bound issues (parts) published at regular intervals, and consolidated periodically into a bound volume. Subscribers are invoiced for each volume upon publication of its first part. Back volumes are available in bound format for separate purchase.
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Law Report

  • A series of paper bound issues (parts) published at regular intervals, and consolidated periodically into a bound volume. Subscribers are invoiced for each volume upon publication of its first issue. Annual bound indexes are supplied and invoiced separately. Back volumes and series are available in bound format for separate purchase.
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Supplemented book/Looseleaf Services

  • Published in compression or ring binders. Purchasers are invoiced at the time of shipment. Standing Order/Subscription Terms are applied to supplements, which are supplied to subscribers periodically and invoiced separately. Supplementation history is available upon written request.
  • To order a subscription item that does not renew automatically, please contact Customer Support at 416-609-3800 (Toronto/International) / 1-800-387-5164 (Canada/U.S.).
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Annual subscription digest service

  • A predetermined number of issues published at regular intervals. Subscribers are invoiced for a year's subscription in advance. Ring binders for storage are provided.
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Book

  • Published in hardcover or softcover formats. Purchasers are invoiced at the time of shipment. Books may have pockets for updates, which are invoiced as published. Standing Order/Subscription Terms are applied to books for which new editions are required annually or which are published serially. Back volumes and sets of serially published books are available for separate purchase.
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Book S.O. annual/biennial - Book on standing order annually/biennially

  • The subscription (standing order) option is available in the shopping cart. If the Send new editions automatically box is unselected, customers will be placed on advise status for notification when new editions are published. This policy is limited to single copy purchases and does not apply to bulk copy orders.

  • If Send new editions automatically is selected, you will automatically receive replacement annual or biennial editions and supplemental material.
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Online

  • Thomson Reuters Canada offers Internet-based services that allow you to access information 24 hours a day, seven days a week, from anywhere in the world. To use our Internet-based services, such as Westlaw and taxnet.pro, you will require an active connection to the Internet/world wide web.
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CD-ROM annual subscription

  • CD-ROM is a compact disc-based information storage medium that can be read by your personal computer using a CD-ROM reader. Information is stored on the disc and is accessed using FolioVIEWS® search software provided on all our CD-ROM products, which allows you to navigate between related pieces of information and directly to relevant documents. CD-ROM research solutions are available on an annual subscription basis.

    CD-ROMs utilize the latest version of Folio, which offers many benefits including:
    • faster phrase searching
    • improved printing functions
    • enhanced table of contents
    Our CD-ROMs now feature a Print Document button for simple and quick printing of the information you need.
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Courses

  • Online, telephone or in-person training session(s) to support a Thomson Reuters Canada product or service.
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Service

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CD-ROM - S.O. Continuation - CD-ROM standing order continuation

  • Purchasers are invoiced at the time of shipment. Standing Order/Subscription Terms are applied to supplements, which are supplied to subscribers periodically and invoiced separately. Supplementation history is available upon written request.
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Newspaper

  • A tabloid format newspaper publication.
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Supplemented book + CD-ROM

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Compact Disc

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Book S.O. - Book on standing order

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Book S.O. + CD-ROM - Book on standing order plus CD-ROM

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Book + CD-ROM

  • A product format that combines a book and a CD-ROM.
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Annual subscription service + CD-ROM

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Online annual subscription service

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Book - Requested S.O. - Standing order requested on a book

  • To be placed on standing order for future editions, please contact Customer Support at 416-609-3800 (Toronto/International) / 1-800-387-5164 (Canada/U.S.).
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Volume à feuilles mobiles

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Service d'abonnement annuel

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Bulletin mensuel

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Abonnement annuel cédérom

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Abonnement annuel au service en ligne

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